Last updated: [DATE TO BE SET BEFORE LAUNCH]
These Terms of Service ("Terms") govern your access to and use of Vince, an AI-powered reference assistant for electricians operating in Ontario, Canada ("Vince", "the Service", "we", "us", "our"). The Service is operated by Vince AI Inc., an Ontario corporation ("the Company").
By creating an account, accessing, or using Vince, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years of age to create an account or use Vince. By using the Service, you represent and warrant that you are 18 or older.
Vince is intended for use by licensed electricians, electrical apprentices, electrical contractors, electrical inspectors, and other industry professionals in Ontario, Canada. You may use the Service regardless of your professional credentials, but the Service is not designed for, marketed to, or appropriate for use by consumers seeking to perform their own electrical work.
Vince is a subscription-based web application that provides reference information, calculations, and code lookups based on the Ontario Electrical Safety Code, 2024 (29th Edition) ("OESC"). The Service uses artificial intelligence to assist with locating relevant rules, performing calculations, and answering questions about the OESC.
Vince is a reference tool, not professional engineering advice. The Service does not constitute professional engineering services, licensed electrical contracting services, code consulting, or legal advice. Vince does not replace the judgment of a licensed electrician, electrical engineer, or authorized inspector.
You acknowledge and agree to the following:
To use Vince, you must create an account with a valid email address. You are responsible for:
You may not share your account credentials, create accounts using automated means, create accounts on behalf of others without authorization, or create multiple accounts to circumvent free trial limitations or other restrictions.
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.
New users receive a free trial that ends upon the earlier of (a) consumption of 100 questions, or (b) 30 days from email verification. No payment information is required to start a trial. Unused trial questions do not carry over upon conversion to a paid subscription, and trial access ends when the trial expires regardless of remaining question count.
Subscription plan. Vince is offered as a recurring monthly subscription at CAD $19.95 per month, which entitles you to 100 questions per billing period. Applicable taxes (including HST where required) are added at checkout.
Top-up packs. You may purchase one-time top-up packs of 10 additional questions for CAD $4.95 each. Top-up questions roll over across billing periods while your subscription remains active.
Billing cycle. Your billing period begins on the day you provide a valid payment method and is renewed automatically on the same day of each subsequent month. Your question allotment of 100 resets at the start of each billing period.
Question definition. A "question" is each message you send to Vince that initiates a response from the Service. Internal tool calls, calculations, retries, and errors do not consume additional questions beyond the original message that initiated them.
Payment processor. All payments are processed by Stripe, Inc. ("Stripe"). By providing payment information, you authorize us, through Stripe, to charge your payment method for the applicable fees. You are bound by Stripe's terms when using their payment services. We do not collect, store, or have access to your full payment card details.
Promo codes. From time to time we may offer promotional codes that provide discounts. Promo codes are non-transferable, have no cash value, and are subject to the conditions stated at the time of issuance.
Pricing changes. We may change pricing or feature limits at any time. For existing subscribers, pricing changes will take effect at the start of your next billing period following at least 30 days' notice via the email address associated with your account.
All sales are final. We do not offer refunds for subscription fees or top-up purchases under any circumstances, including but not limited to unused questions, partial billing periods, dissatisfaction with the Service, or technical issues that have been resolved.
Cancellation. You may cancel your subscription at any time through the Stripe Customer Portal accessible from your account page. Cancellation takes effect at the end of your current billing period. You will retain access to the Service, including any unused base questions and any top-up questions, until that period ends. After the period ends, your access terminates and any remaining top-up questions are forfeited.
You agree not to:
We reserve the right to suspend or terminate your account for any violation of this Section.
Our property. The Service, including its software, design, text, graphics, logos, and all underlying technology, is owned by the Company or its licensors and is protected by Canadian and international intellectual property laws. The "Vince" name and logo are trademarks of the Company. You receive no ownership rights by using the Service.
Your queries. You retain ownership of the content of your queries and any files you upload. By submitting content to the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, process, and transmit that content for the sole purpose of operating and improving the Service, including transmitting it to our AI service provider for processing.
Vince's outputs. Responses generated by Vince are not subject to copyright held by the Company in respect of you. You may use Vince's responses for your own professional or business purposes, subject to your independent verification obligations under Section 3. Some content in responses may incorporate or reference material that is the intellectual property of third parties (including the CSA Group and the Electrical Safety Authority), and your use of such content remains subject to the rights of those third parties.
The OESC. The Ontario Electrical Safety Code is published by the Electrical Safety Authority under licence from CSA Group. Vince provides paraphrased reference information about the OESC and does not reproduce the OESC verbatim. You are responsible for maintaining your own licensed copy of the OESC if required for your professional work.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any third-party right, including any intellectual property right, privacy right, or contractual right, (d) any electrical work you performed in reliance on the Service, or (e) any claim that your use of the Service caused harm to a third party.
By you. You may terminate your account at any time by cancelling your subscription and contacting support@getvince.ca to request account deletion. Termination does not entitle you to a refund of any fees paid.
By us. We may suspend or terminate your account at any time, with or without notice, if (a) you violate these Terms, (b) we are required to do so by law, (c) we discontinue the Service, or (d) we have other reasonable grounds. We will provide reasonable notice where practicable.
Effect of termination. Upon termination, your right to access the Service ends. We may retain certain data as required by law or as described in our Privacy Policy. Sections that by their nature should survive termination (including liability limits, indemnification, and dispute resolution) will survive.
We may modify these Terms from time to time. Material changes will be communicated to you via the email address associated with your account at least 30 days before they take effect. Your continued use of the Service after the effective date of the changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may cancel your subscription.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws principles. You agree that any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of the Province of Ontario, and you consent to the personal jurisdiction of those courts.
If you reside outside Canada, you agree that you are accessing the Service voluntarily and that Ontario law and jurisdiction apply notwithstanding any conflict with the laws of your home jurisdiction.
Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices. We may provide notices to you via the email address associated with your account. You may provide notices to us at support@getvince.ca.
Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Company.
Questions about these Terms? Contact us at:
Vince AI Inc.
[REGISTERED OFFICE ADDRESS TO BE INSERTED]
Email: support@getvince.ca